Anchit Pandey
About Anchit Pandey
Anchit Pandey serves as the Head of Customer Success at Mailmodo, where he has been instrumental in building the Customer Success team since 2021. With a strong background in project management and analytics, he focuses on the professional growth of his team and has implemented innovative solutions to enhance client support.
Work at Mailmodo
Anchit Pandey has been serving as the Head of Customer Success at Mailmodo since 2021. In this role, he manages a team of over 15 Customer Success Managers, emphasizing their professional growth and career development through clearly-defined competencies. He played a crucial role in building the Customer Success team at Mailmodo, contributing significantly during a period of rapid company growth. Additionally, he implemented a Customer Success Platform that includes the development of predictive client health scores, aimed at proactively supporting accounts.
Previous Experience at HCL Technologies
Before joining Mailmodo, Anchit Pandey held several positions at HCL Technologies. He worked as a Deputy Manager for five months in 2021, following his tenure as a Senior PMO Analyst from 2016 to 2019, where he spent three years. His earlier role at HCL was as a PMO Analyst from 2015 to 2016 for one year. He also served as a Technical Lead - PMO from 2019 to 2021. His diverse experience at HCL Technologies equipped him with skills in project management and operational efficiency.
Experience at iEnergizer
Anchit Pandey worked at iEnergizer from 2009 to 2015, where he held multiple roles. He started as a Quality Analyst for 11 months, then transitioned to a Quality Auditor for one year. Following these positions, he became a Team Leader in Analytics & MIS, serving for four years. His experience at iEnergizer contributed to his expertise in quality assurance and analytics.
Education and Expertise
Anchit Pandey holds a Master of Business Administration (M.B.A.) in Finance Management from NIMS DE Rajasthan, which he completed from 2012 to 2014. He also earned a Bachelor of Science (B.Sc.) in Information Technology from Punjab Technical University, studying from 2008 to 2011. His educational background provides a strong foundation in both finance and technology, enhancing his capabilities in customer success and project management.