Brittany Hardison
About Brittany Hardison
Brittany Hardison is a Senior Customer Success Manager with extensive experience in customer retention and value quantification. She has a background in web development and psychology, and has successfully managed a customer portfolio generating $2 million in Annual Recurring Revenue.
Current Role at MainStreet
Brittany Hardison serves as a Senior Customer Success Manager at MainStreet since 2021. In this role, she manages a customer book with an Annual Recurring Revenue (ARR) of $2 million. Her responsibilities include focusing on customer retention and quantifying the value provided to clients. She has trained over 10 Customer Success Managers on MainStreet's products and processes, which has contributed to the growth of the customer base from 500 to over 2,000 within two years.
Previous Experience at Nike
Prior to her current position, Brittany worked at Nike as a Front-End Web Developer for seven months in 2017. This role was based in Portland, Oregon, where she contributed to web development projects during her tenure.
Experience at Azlo
Brittany held the position of Customer Success Manager at Azlo from 2018 to 2021. During her three years in this role, she focused on enhancing customer satisfaction and retention, leveraging her skills to support clients effectively in the Portland, Oregon Area.
Education and Training
Brittany earned her Bachelor's degree in Psychology from Ohio University. Additionally, she completed a JavaScript training program at Epicodus in 2017, which lasted for five months and took place in the Portland, Oregon Area.
Background in Clinical Roles
Before transitioning into customer success roles, Brittany worked as a Bilingual Clinician at MHMRA of Harris County from 2013 to 2014 in Houston, Texas. She continued in a similar role at Bluebonnet Trails Community Services from 2014 to 2017 in Round Rock, Texas, where she utilized her bilingual skills to support clients.