Robert H.
About Robert H.
Robert H. is an Enterprise Customer Success Manager with a strong background in business development and customer success, specializing in the tech industry. He holds a Master of Arts in Business/Professional Counseling from Texas State University and has worked for several notable companies, including Google and Duo Security.
Work at MainStreet
Robert H. has been serving as the Enterprise Customer Success Manager at MainStreet since 2021. In this role, he focuses on enhancing customer satisfaction and driving success for enterprise clients. His expertise in customer success management is complemented by his background in business development and sales, enabling him to effectively address client needs and foster long-term relationships.
Education and Expertise
Robert H. holds a Master of Arts (MA) in Business/Professional Counseling from Texas State University, where he studied from 2011 to 2014. He also earned a Bachelor of Arts (BA) in Psychology from Baylor University, completing his degree from 2007 to 2011. His educational background equips him with strong communication skills and a deep understanding of human behavior, which he applies in his professional roles.
Background in Customer Success and Business Development
Robert H. has a diverse background in customer success and business development across various tech companies. He worked as a Sr. Customer Success Manager at Duo Security from 2019 to 2021 and held positions at Gusto and Intuit. His experience includes managing partnerships and driving sales initiatives, which have contributed to his proficiency in building rapport and closing deals.
Previous Experience and Roles
Prior to his current role at MainStreet, Robert H. held several positions in the tech industry. He worked at Google as part of the Cloud Enterprise Sales & Partner Management team from 2017 to 2019. His earlier roles include serving as a Business Development/Media Partnerships Manager at Rhymeo LLC and as an SMB Sales Partner Manager at Gusto. These positions have provided him with a comprehensive understanding of the tech landscape.
Networking and Professional Development
Robert H. actively seeks to network with reliable individuals and emphasizes the importance of continuous learning in his professional journey. He has been featured in GaryVee's VeeFriends Vlog, showcasing his involvement in influencer partnerships. His commitment to building relationships and developing rapport is a key aspect of his approach to business.