Audrey Johnston
About Audrey Johnston
Audrey Johnston serves as the Senior Director of Customer Success at MajorClarity, where she focuses on enhancing student career outcomes through education technology. She holds a Bachelor of Arts in Biology from the University of Virginia and has extensive experience in coordinating educational programs.
Current Role at MajorClarity
Audrey Johnston serves as the Senior Director of Customer Success at MajorClarity, a position she has held since 2020. In this role, she focuses on enhancing customer experiences and ensuring successful outcomes for students through educational technology software. Her leadership is pivotal in driving SaaS adoption and implementing client success initiatives that align with the company's mission.
Previous Experience at MajorClarity
Prior to her current role, Audrey Johnston worked at MajorClarity as the Director of Customer Success from 2018 to 2020 and as a Customer Success Manager from 2017 to 2018. During her tenure, she contributed to the development of customer engagement strategies and supported clients in maximizing the value of the company's educational solutions.
Educational Background
Audrey Johnston studied at the University of Virginia, where she earned a Bachelor of Arts (B.A.) in Biology from 2008 to 2012. This educational foundation has informed her approach to coordinating educational programs and supporting student success initiatives throughout her career.
Experience at Virginia Commonwealth University
Audrey Johnston held multiple roles at Virginia Commonwealth University, including M.S.W. Program Coordinator from 2015 to 2017 and Curriculum Coordinator for the School of Medicine from 2013 to 2015. In these positions, she coordinated educational programs and supported the academic needs of students and faculty.
Early Career at Whole Foods Market
Before her career in customer success and education technology, Audrey Johnston worked as a Customer Service Team Member at Whole Foods Market from 2012 to 2015. This role provided her with foundational customer service skills that she later applied in her positions within the education sector.