Brandon Williams
About Brandon Williams
Brandon Williams serves as the Lead Customer Success Manager at MajorClarity, where he has worked since 2019. He has a diverse professional background in customer relations and sales, along with a strong academic foundation in Sport and Fitness Administration.
Current Role at MajorClarity
Brandon Williams serves as the Lead Customer Success Manager at MajorClarity, a position he has held since 2019. In this role, he applies a solution-based and data-driven approach to enhance customer success outcomes. His responsibilities include developing strategies to meet customer needs and ensuring satisfaction with the company's services.
Previous Experience in Customer Success
Prior to his current role, Brandon worked at NEOFECT as an Account Executive for nine months in 2018. He also held the position of Mid-Market Associate Client Executive at Snag for one year from 2017 to 2018. Additionally, he served as a Relationship Manager at Bank of America from 2016 to 2017, where he focused on consumer and small business accounts.
Background in Sales Management
Brandon's career began at Enterprise Rent-A-Car, where he worked as an Assistant Sales Manager from 2013 to 2016. His experience in sales management has equipped him with skills in client relations and customer service, which he has leveraged throughout his career.
Education and Academic Background
Brandon holds a Bachelor of Science (B.S.) in Sport and Fitness Administration/Management from Roanoke College, where he studied from 2010 to 2013. He furthered his education by obtaining a Master of Science (MS) in the same field from Liberty University. His academic background supports his professional expertise in customer success management.
Coaching and Career Development Expertise
Brandon specializes in coaching individuals to success by providing tailored career search assistance. His services include resume and cover letter development, as well as interview preparation. This focus on personalized coaching reflects his commitment to helping others achieve their career goals.