Ronald Adair
About Ronald Adair
Ronald Adair is the Technical Training Coordinator at Malibu Boats, where he has worked since 2014. He has developed a service bulletin tracking system and an industry-leading dealer technical training program, and he oversees the creation of owner's and service manuals.
Work at Malibu Boats
Ronald Adair has held the position of Customer Service Technical Training Coordinator at Malibu Boats since 2014. He has been instrumental in enhancing the company's customer service operations through various initiatives. His role involves overseeing the development of technical training programs and service manuals, ensuring that both customers and dealers receive comprehensive support and information. Adair's contributions have been significant in improving service delivery and customer engagement.
Technical Training and Development
In his role, Ronald Adair developed and implemented a service bulletin tracking system that improved closure times for service issues. This system has contributed to enhanced customer satisfaction by streamlining communication and resolution processes. Additionally, he created an industry-leading dealer technical training program that is refined and improved annually, ensuring that dealers are well-equipped to provide quality service and support to customers.
Leadership in Customer Service Initiatives
Ronald Adair serves as the Customer Service lead for the implementation of the Infor LN ERP system at Malibu Boats. His leadership in this initiative is aimed at improving operational efficiency and data management within the customer service department. Adair's focus on both internal and external training through the dealership portal further emphasizes his commitment to enhancing service quality and dealer capabilities.
Background and Experience
Ronald Adair has accumulated over ten years of experience in his current role at Malibu Boats, located in Loudon, TN. His extensive background in technical training and customer service has positioned him as a key figure in the company's operations. Adair's expertise in developing manuals and training programs reflects his deep understanding of the boating industry and customer needs.