Tess Kirchner
About Tess Kirchner
Tess Kirchner is a Client Services Analyst I at Management Science Associates, Inc. with extensive experience in customer service, legal support, and education, currently serving as an Adjunct Instructor at CCAC since 2019.
Current Role at Management Science Associates
Tess Kirchner currently serves as a Client Services Analyst I at Management Science Associates, Inc., a position she has held since 2021. In this role, she applies her extensive experience in customer service and client relations to support the company's operations in Pittsburgh, Pennsylvania. Her responsibilities likely include analyzing client needs, providing solutions, and ensuring high levels of customer satisfaction.
Experience at CCAC
Since 2019, Tess Kirchner has been an Adjunct Instructor at the Community College of Allegheny County (CCAC). Her role involves teaching and mentoring students at the Allegheny campus, contributing to the educational development of future professionals. This position reflects her commitment to education and her ability to engage with diverse student populations.
Previous Employment at Management Science Associates
Prior to her current role, Tess Kirchner worked as a Customer Service Representative II at Management Science Associates, Inc. from 2014 to 2021. During her seven years in this position, she developed skills in client communication and service delivery, which have been instrumental in her career progression within the company.
Educational Background
Tess Kirchner holds a Bachelor of Science in Education from Indiana University of Pennsylvania, where she studied Art and French from 1982 to 1987. She also completed a Professional Translation Certification Program at the University of Pittsburgh in 1995. Additionally, she achieved a TESL certification from the British Institute of Paris in 1990, further enhancing her qualifications in language and education.
Bilingual Proficiency and Industry Knowledge
Tess Kirchner possesses bilingual proficiency in French, which enhances her capability to support diverse executive management teams. Her experience as a translator for a software company that developed an ERP system provided her with knowledge in manufacturing, distribution, and finance, complementing her background in legal and publication industries.