Berta Fraile Traveria
About Berta Fraile Traveria
Berta Fraile Traveria is a B2B After Sales Specialist at ManoMano in Paris, France, where she has worked since 2020. With a background in Work and Organizational Psychology and an MBA, she possesses strong conflict resolution skills and engages in project management and data analysis.
Work at ManoMano
Berta Fraile Traveria has been employed at ManoMano as a B2B After Sales Specialist since 2020. In this role, she engages in negotiating complex disputes between customers and sellers, showcasing her strong conflict resolution skills. She contributes to continuous improvement and innovation within her team and participates in the incubation of new projects, demonstrating her project management skills. Additionally, she utilizes Business Intelligence tools such as Tableau and Qlik to analyze B2B KPIs for both internal and outsourced teams.
Education and Expertise
Berta holds a Bachelor's degree in Work and Organizational Psychology from Universitat Autònoma de Barcelona, where she studied from 2012 to 2016. She furthered her education by obtaining a Master of Business Administration from Universitat Oberta de Catalunya, completing her studies from 2020 to 2022. Her educational background provides her with a solid foundation in understanding workplace dynamics and organizational behavior.
Background
Berta has lived in three different countries: Spain, Ireland, and France. This international experience has contributed to her diverse cultural perspective. Prior to her current role, she gained valuable experience in various positions, including as an Investigator Specialist at Amazon and as a multilingual Airbnb Trip Agent at Voxpro, both in County Cork, Ireland. She also worked as a Recruitment Consultant Intern at FSC Inserta in Barcelona, Spain.
Previous Work Experience
Before her current position at ManoMano, Berta held several roles that enhanced her professional skills. She worked at Au Pair Irlanda for 11 months in Cork, Ireland, and took a travel career break from 2019 to 2020, during which she explored South America and South-East Asia. These experiences have contributed to her adaptability and understanding of different markets.