Christina Bassinet Cooper
About Christina Bassinet Cooper
Christina Bassinet Cooper is a Continuous Improvement Lead at ManoMano, where she focuses on enhancing customer satisfaction through customer feedback integration. She has held various roles in project management and communications across multiple companies in the Paris Area, France.
Current Role at ManoMano
Christina Bassinet Cooper serves as the Continuous Improvement Lead at ManoMano since 2021. In this role, she focuses on promoting quality and continuous improvement within the Tech team. She leverages user experience metrics and user feedback to enhance processes and outcomes. Her work aims to integrate customer feedback into every conversation, thereby improving overall customer satisfaction.
Previous Experience at ManoMano
Christina has held multiple positions at ManoMano prior to her current role. She worked as the Voice of Customer Programme Manager from 2019 to 2021, where she focused on customer-centric program management. Additionally, she served as the UK Communications & Brand Manager from 2016 to 2018 and as Operations Manager for New Services from 2018 to 2019. Her diverse roles contributed to her expertise in customer engagement and operational efficiency.
Professional Background in Project Management
Before her tenure at ManoMano, Christina worked at RMP Advertising as an International Project Manager for four months in 2015. This role was based in the Paris Area, France. She also served as VP Sales and Marketing at Pulpix, Inc. from 2014 to 2016, further enhancing her project management skills in an international context.
Educational Background
Christina studied at the University of Leeds, where she earned her Bachelor's degree from 2009 to 2014. She also attended St. Edmund's Catholic School from 2002 to 2009. Her educational background provides a foundation for her professional endeavors, particularly in communication and management.
Bilingual Communication Skills
Christina is bilingual in English and French, which enhances her ability to engage with diverse customer bases and teams. Her language skills support her focus on customer-centric program management and her aim to integrate customer feedback into organizational practices.