David Sonigo
About David Sonigo
David Sonigo serves as the Head of Sellers Performance and Customer Experience Operations at ManoMano since 2019, bringing extensive experience from previous roles at Amazon and Groupe Casino. He holds a Master's degree in Marketing et Stratégie from Sciences Po and an MBA from ESSEC Business School.
Work at ManoMano
David Sonigo has been serving as the Head of Sellers Performance and Customer Experience Operations at ManoMano since 2019. In this role, he focuses on enhancing seller performance and improving customer experience. He has implemented automated monitoring and alerting processes to optimize seller performance. Additionally, he led the introduction of an automatic delivery promise optimization service for over 2,000 sellers, which resulted in a 1.5-day reduction in average delivery promises.
Previous Experience
Before joining ManoMano, David Sonigo held various positions in notable companies. He worked at Amazon as Head of Amazon Vendor Services, managing categories such as Indoor/Outdoor and Electronics from 2017 to 2019. Prior to that, he was a Senior Product Manager and Pricing Manager at Amazon from 2013 to 2015. He also served as Chief of Staff at Groupe Casino - Leader Price from 2010 to 2013, and as an Associate at A.T. Kearney from 2007 to 2010.
Education and Expertise
David Sonigo holds a Master's degree in Marketing et Stratégie from Sciences Po, which he completed from 2001 to 2005. He also earned an MBA in Stratégie from ESSEC Business School between 2005 and 2007. Additionally, he participated in an exchange program at the University of Pennsylvania in 2002-2003. His educational background equips him with a solid foundation in strategic marketing and business management.
Achievements in Performance Improvement
During his tenure at ManoMano, David Sonigo achieved a 6-point improvement in the Net Promoter Score (NPS) over two years through various strategic initiatives. He developed a composite KPI that includes seven criteria to effectively rank sellers based on performance metrics such as tracking, delays, cancellations, and refunds. His efforts have also led to a more than 10-point improvement in the perfect order rate through cross-functional projects and process optimizations.
Methodologies and Leadership
David Sonigo serves as the Business Owner of a 'Trains Tech' initiative, utilizing the SAFe agile method to prioritize technology features quarterly. His leadership in this area demonstrates his commitment to integrating agile methodologies into operational processes, ensuring that technology developments align with business objectives.