Federica Billi
About Federica Billi
Federica Billi is a Customer Support Officer Specialist in Italy with a background in customer service and process optimization. She has worked for various companies, including ManoMano and CECILOR, and holds a degree in Political Science from Sapienza Università di Roma.
Current Role at ManoMano
Federica Billi serves as a Customer Support Officer Specialist for Italy at ManoMano, a position she has held since 2022. In this role, she focuses on providing support to customers, ensuring their inquiries are addressed efficiently. Her responsibilities include optimizing processes to enhance customer satisfaction and streamline support operations.
Previous Experience in Customer Support
Before joining ManoMano, Federica Billi worked as a Chargée de clientèle-Conseillère commerciale at CECILOR from 2015 to 2018. During her three years in this role, she developed strong skills in customer service and process optimization. Additionally, she held a position as a Vendeuse at Marina Rinaldi for one month in 2015 and at Versace for six months from 2014 to 2015, both in the Paris and Rome regions.
Educational Background
Federica Billi studied at Sapienza Università di Roma, where she earned a Licence in Sciences politiques et gouvernement from 2007 to 2012. Prior to this, she completed her studies at Liceo Linguistico 'Maria Montessori,' achieving a Baccalauréat from 2002 to 2007. Her educational background has provided her with a solid foundation in political science and languages.
Relocation and Cultural Adaptation
In 2015, Federica Billi relocated from Rome to Paris, marking a significant transition in her life. This move required her to adapt to a new culture and environment, which has contributed to her professional and personal growth. Her experience in both Italy and France has enriched her understanding of diverse customer needs.
Skills and Competencies
Federica Billi possesses strong skills in process optimization and is recognized for her excellent organizational abilities. She effectively prioritizes tasks to ensure timely responses to customer inquiries. Her focus on finding quick solutions enhances her effectiveness in customer support roles.