Florence Jop Nicolaus
About Florence Jop Nicolaus
Florence Jop Nicolaus is a Lead Service Designer and Design Researcher with extensive experience in service design and project management. She has worked at notable organizations such as Fjord and ManoMano, and currently teaches at GOBELINS, l'école de l'image in Paris.
Work at ManoMano
Florence Jop Nicolaus currently holds the position of Lead Service Designer and Design Researcher at ManoMano, where she has been employed since 2021. In this role, she focuses on enhancing user experiences and developing new services. Her work involves collaborating with various teams to improve existing offerings and create memorable interactions for users.
Previous Experience at Fjord
Florence Jop Nicolaus worked at Fjord from 2015 to 2021, where she held two significant roles. Initially, she served as a Service Design Project Manager in London for three years, followed by a position as a Senior Service Designer in the Paris Area for another three years. During her tenure, she contributed to various service design projects, leveraging her expertise in user research and project management.
Current Role at GOBELINS, l'école de l'image
Since 2019, Florence has been an Intervenant at GOBELINS, l'école de l'image in Ville de Paris, Île-de-France. In this capacity, she shares her knowledge and experience in service design and user research with students, fostering their understanding of the field and encouraging innovative thinking.
Education and Expertise
Florence Jop Nicolaus holds a Bachelor's degree in Hospitality and Tourism International Management from VATEL Lyon, which she completed from 2009 to 2012. She furthered her education at EMLYON Business School, where she earned a Master of Science (M.Sc.) in Innovation, Design, Entrepreneurship & Arts from 2012 to 2014. Her educational background supports her multidisciplinary expertise in service design, project management, and user research.
Background in Project Management
Florence began her career as a Junior Project Manager and Service Designer at Groupama in 2014, where she worked for seven months in the Lyon Area. This early experience laid the foundation for her subsequent roles in service design and project management, contributing to her comprehensive skill set in the industry.