Florian Hofer
About Florian Hofer
Florian Hofer serves as the Supervisor of Customer Service for Germany and the UK at ManoMano, a position he has held since 2019. He has a background in customer service roles within the company, including Assistant Manager for Northern Europe and Customer Service Agent for Germany.
Work at ManoMano
Florian Hofer has held multiple roles at ManoMano, a leading online marketplace for DIY and home improvement products. He began his career at the company as a Customer Service Agent for Germany from 2017 to 2018, where he focused on assisting customers with inquiries and issues. He then advanced to the position of Assistant Manager for Northern Europe from 2018 to 2019, contributing to the management of customer service operations. Since 2019, he has served as the Supervisor for Customer Service in Germany and the UK, overseeing the customer service team and ensuring high standards of support.
Background
Florian Hofer has a background in customer service, with a focus on the German and UK markets. His experience at ManoMano spans several years and includes progressive responsibilities within the customer service department. He has worked in Paris, where he has developed skills in managing customer relations and team leadership.
Education and Expertise
While specific educational details are not provided, Florian Hofer's expertise lies in customer service management and operations. His roles at ManoMano demonstrate a strong understanding of customer needs and the ability to lead teams effectively. His experience in various customer service roles has equipped him with the skills necessary to enhance customer satisfaction.
Career Progression
Florian Hofer's career at ManoMano reflects a clear trajectory of growth within the organization. Starting as a Customer Service Agent, he quickly moved up to an Assistant Manager role, and subsequently to Supervisor. This progression illustrates his capability to adapt and excel in different customer service functions, contributing to the overall success of the team.