Floriane Pellet
About Floriane Pellet
Floriane Pellet is a Seller Success Manager at ManoMano, where she has worked since 2019. She has extensive experience in merchant support, training, and quality process development, having previously held roles in customer satisfaction and sales at various companies.
Current Role at ManoMano
Floriane Pellet serves as a Seller Success Manager at ManoMano, a position she has held since 2019. In this role, she manages a portfolio of merchants across three platforms, focusing on key quality indicators such as delay rates and customer messages. She provides merchant support by responding to emails and requests related to available tools. Additionally, she conducts webinars aimed at coaching French, Italian, and Spanish merchants, enhancing their operational effectiveness.
Previous Experience at ManoMano
Prior to her current role, Pellet worked at ManoMano in various capacities. From 2015 to 2018, she was the Responsable satisfaction client, where she focused on customer satisfaction in the Paris region. Before that, she served as Assistante Manager New Services for one year in 2018. During her time at ManoMano, she developed quality processes aimed at enhancing the customer experience for small and medium-sized merchants and oversaw the moderation of customer ratings.
Experience in Retail and Customer Service
Floriane Pellet has a background in retail and customer service, having worked at The Body Shop as a Conseillère de vente from 2012 to 2015. She also held a similar position at Yves Rocher from 2011 to 2012. These roles provided her with foundational skills in customer engagement and sales, which she later applied in her managerial roles.
Educational Background
Floriane Pellet studied at Lycée Saint Vincent in Senlis, where she completed her Baccalauréat in Littéraire from 2004 to 2008. She furthered her education at Lycée Espagnol Luis Buñuel in Neuilly sur Seine, achieving a BTS in Comercio Internacional from 2008 to 2010. This educational background laid the groundwork for her career in international commerce and customer service.
Training and Coaching Responsibilities
In her current role, Pellet is responsible for training and coaching team members in Seller Support. She provides training on processes related to customer ratings and enhances the skills of her colleagues to improve overall service delivery. Her focus on training reflects her commitment to fostering a knowledgeable team that can effectively support merchants.