Jordan Ngata
About Jordan Ngata
Jordan Ngata serves as the Lead Customer Experience Program Manager at ManoMano, where he focuses on enhancing customer service quality and coordinating internal teams. He has a background in digital technologies and management, with previous roles at Wavestone and Microsoft.
Work at ManoMano
Jordan Ngata serves as the Lead Customer Experience Program Manager at ManoMano since 2022. In this role, he is responsible for the day-to-day coaching and development of three Program Managers. He acts as a Business Owner for seller and customer-facing products, collaborating with technology teams to implement product improvements. Ngata defines the customer experience strategy for both B2B and B2C customers across multiple countries. He has a portfolio of over 4,000 sellers across five European countries, focusing on enhancing service quality to improve customer experience.
Previous Experience at Wavestone
Prior to his current position, Jordan Ngata worked at Wavestone for three years from 2018 to 2021. He held multiple roles, including Senior Consultant in Digital & Emerging Technologies and Senior Consultant / Career Development Manager. His responsibilities included consulting on digital transformation projects and managing career development initiatives within the firm. Ngata also worked as a Consultant in Digital & Emerging Technologies from 2015 to 2018, contributing to various technology-driven projects.
Career at Microsoft
Jordan Ngata began his career at Microsoft, where he held two positions from 2014 to 2015. He worked as a Junior Product Manager for Windows Phone and Windows 10 Mobile for eight months, followed by a role as a Junior Partner Marketing Manager for Windows 10 for nine months. In these positions, he was involved in product management and marketing strategies, contributing to the development and promotion of Microsoft's mobile products.
Educational Background
Jordan Ngata has a diverse educational background. He studied at Montpellier Business School, where he earned a Master Grande École - ESC Montpellier in Métiers du conseil from 2011 to 2015. He also attended the University of South Wales, achieving a Bachelor of Arts (BA) in Business Administration and Management from 2012 to 2013. Earlier, he completed his Baccalauréat Scientifique at Lycée Sonia Delaunay and attended Lycée Jacques Amyot for Classe Préparatoire aux Grandes Écoles ECS from 2009 to 2011.
Customer Experience Strategy and Projects
In his role at ManoMano, Jordan Ngata coordinates internal teams related to customer experience metrics, including Customer Service, Sales, and Tech. He focuses on optimizing processes continuously to enhance customer satisfaction. Ngata also participates in and launches various cross-functional projects that involve Customer Service, Logistics, IT, Sourcing, and Finance, ensuring a comprehensive approach to improving the overall customer experience.