Julia Ibrahim Ouali
About Julia Ibrahim Ouali
Julia Ibrahim Ouali is a Senior CX Program Manager at ManoMano, with a background in strategic marketing and customer experience management. She holds a Master's in Management from SKEMA Business School and has worked in various roles across notable companies in France and Spain.
Work at ManoMano
Julia Ibrahim Ouali has been employed at ManoMano as a Senior CX Program Manager since 2021. In this role, she focuses on enhancing customer experience strategies and implementing programs that improve user satisfaction. Her position is based in Ville de Paris, Île-de-France, France. Julia's expertise in customer experience management plays a crucial role in ManoMano's commitment to delivering quality service to its customers.
Education and Expertise
Julia studied at North Carolina State University and completed the SKEMA BS Program in 2015, focusing on business studies for 11 months. She also attended SKEMA Business School from 2013 to 2017, where she earned a Master in Management with majors in Digital Business, Entrepreneurship, and Innovation. Additionally, she completed a two-year preparatory program at Classe préparatoire HEC voie scientifique from 2011 to 2013. Her educational background supports her expertise in customer experience and strategic marketing.
Background
Julia Ibrahim Ouali has a diverse professional background that includes roles in customer service, digital consulting, and strategic marketing. Prior to her current position at ManoMano, she worked at Sopra Steria Next as a Senior Consultant from 2018 to 2021 in the Région de Paris, France. Her earlier experience includes positions at VeryChic as an Operational Assistant in Customer Service and at AXA Assistance as a Market Manager Assistant in Strategic Marketing.
Achievements in Customer Experience Management
Julia has been actively involved in customer experience management since at least 2017. Her passion for leveraging new technologies to enhance customer experience has guided her career choices and project involvements. Through her various roles, she has contributed to the development and implementation of strategies aimed at improving customer satisfaction and engagement.
Previous Work Experience
Before joining ManoMano, Julia held several positions that contributed to her professional growth. She worked as a Digital Consultant at Capgemini for five months in 2017 and as a Market Manager Assistant at AXA Assistance in 2016. Additionally, she served as an Operational Assistant in Customer Service at VeryChic in 2015. These roles provided her with a solid foundation in customer service and strategic marketing.