Marc Bussienne
About Marc Bussienne
Marc Bussienne serves as the Head of Customer Care & Seller Support at ManoMano, a position he has held since 2024. With extensive experience in operations and customer support across various companies, he has developed a strong background in managing service centers and leading teams in multiple countries.
Current Role at ManoMano
Marc Bussienne serves as the Head of Customer Care & Seller Support at ManoMano, a position he has held since 2024. In this role, he is responsible for managing both internal and outsourced service centers for B2B and B2C customer support across five countries. He oversees a department of more than 70 people, including external partners, ensuring effective pre-sales, after-sales, and technical support operations.
Previous Experience at ManoMano
Prior to his current role, Marc Bussienne held several positions at ManoMano. He was the Head of Operations & Performance Excellence from 2022 to 2024, and before that, he served as the Head of Operations Excellence from 2021 to 2024. He also worked as the Head of Strategic Workforce Planning from 2020 to 2021. His tenure at ManoMano has provided him with extensive experience in managing customer care and operational excellence.
Experience at LVMH
Marc Bussienne worked at LVMH in various capacities, including as a Senior Business Planning Leader for Dior from 2014 to 2016 in Shanghai. He also served as a Demand Forecast Controller for Dior from 2011 to 2014, gaining significant experience in business planning and demand forecasting. Earlier in his career, he was a Junior Business Analyst at LVMH P&C UK from 2008 to 2009 in London.
Educational Background
Marc Bussienne holds a Master of Science (MSc) in International Business & Development from KEDGE Business School, which he completed in 2008. He also studied General Management at IESE Business School, earning a Licenciatura de economia in 2007. Additionally, he obtained a Master of Science (MSc) in Management with a focus on International Business & Development from ESC Bordeaux Ecole de Management between 2003 and 2006.
Career Development and Internships
Before his leadership roles, Marc Bussienne gained valuable experience through various internships. He worked as a Business Development Intern at CFCIM in 2006 and as a Business Intelligence Analyst Intern in the Fashion Division at Chanel from 2007 to 2008. He also served as a Planning Strategy Manager for Skincare Innovations at Parfums Christian Dior from 2010 to 2011, further enhancing his expertise in planning and strategy.