Pierre Jean Auffray
About Pierre Jean Auffray
Pierre Jean Auffray is a Community Operational Manager at ManoMano, where he has worked since 2020. He has a strong background in management and marketing, with degrees from Rennes School of Business and UFR STAPS Rennes 2.
Work at ManoMano
Pierre Jean Auffray has been serving as the Community Operational Manager at ManoMano since 2020. In this role, he is responsible for the daily engagement and animation of a community comprising 250 technical expert consultants. He oversees the client experience on the platform, ensuring the quality and training of experts in both commercial and technical aspects. Prior to his current position, he worked at ManoMano as Chargé de clientèle for three months in 2018 and as Chargé opérationnel et satisfaction client SUPERMANO from 2018 to 2020.
Previous Experience at Decathlon France
Pierre Jean Auffray has previous experience with Decathlon France, where he worked in various capacities. He completed a two-month CDD in 2016 at the Groupe Oxylane in Décathlon Saint-Malo. Additionally, he undertook a six-week internship as part of his Master 2 program at the same location in 2016. His roles at Decathlon provided him with foundational experience in customer service and operational management.
Education and Expertise
Pierre Jean Auffray has a solid educational background in management and marketing. He studied at Rennes School of Business, earning a Master's degree in MSC Marketing International from 2014 to 2016 and a Bachelor's degree in IBPM with a specialization in Management and Marketing from 2011 to 2014. He also studied at UFR STAPS RENNES 2, where he achieved a Master 2 in Management du sport from 2016 to 2017. This diverse educational background has equipped him with the skills necessary for his roles in community management and client satisfaction.
Achievements in Community Management
In his role as Community Operational Manager at ManoMano, Pierre Jean Auffray successfully created a specialized community project that achieved 100% satisfaction among participants. This initiative also contributed to a 25% increase in the conversion rate, demonstrating his effectiveness in enhancing community engagement and client experience.