Xana F.
About Xana F.
Xana F. is a Customer Support Specialist based in the UK with extensive experience in customer service and data analysis. She has worked in various roles across Canada and France, demonstrating strong technical skills and a solid educational background.
Current Role at ManoMano
Xana F. has been employed at ManoMano as a Customer Support Specialist UK since 2021. In this role, she provides assistance to customers, addressing inquiries and resolving issues related to the company's products and services. Her position is based in Paris, Île-de-France, France, where she utilizes her skills in customer support to enhance the overall customer experience.
Previous Experience in Customer Support
Prior to her current position, Xana F. worked as a Call Center Representative at VHA Home HealthCare from 2017 to 2018 in the Toronto, Canada Area. She also served as a UK Claims Specialist at Comdata France from 2018 to 2021, where she managed claims and provided support to clients. Her experience in customer support roles has equipped her with the skills necessary to effectively assist customers.
Professional Background in Data Analysis
Xana F. has a background in data analysis, having worked as a Customer Reporting Analyst at Staples Advantage Canada for 11 months in 2012. She has expertise in data manipulation using Hyperion Oracle administration, which supports her analytical capabilities. Additionally, she has experience managing hybrid-cloud based programs, including MySQL and Salesforce.
Educational Background
Xana F. studied at Humber College from 2009 to 2011, where she achieved an A in Culinary Management. She is also pursuing a degree in Social Sciences at the University of Toronto, which she began in 2008. Her educational experiences contribute to her diverse skill set and knowledge base.
Skills and Technical Proficiency
Xana F. is technologically savvy and has experience in multi-platform tech environments. She possesses skills in managing hybrid-cloud based programs, particularly MySQL and Salesforce. Her ability to work both autonomously and as part of a team enhances her effectiveness in various professional settings.