Eric Diaz
About Eric Diaz
Eric Diaz serves as the Infrastructure Engineering Manager at Manticore Games Inc. in Santa Clara, CA, where he supervises a team of technicians and provides high-level IT support, drawing on over a decade of experience in various technical roles.
Work at Manticore Games
Eric Diaz has served as the Infrastructure Engineering Manager at Manticore Games Inc. since 2021. In this role, he supervises a team of 20 technicians across the United States and Canada, focusing on desktop support and system deployments. His responsibilities include acting as the primary site contact for Network Operations Center (NOC) and IT Security issues at Texas Instruments' Santa Clara and Sunnyvale campuses. He provides end-user support to high-level executives, ensuring customer satisfaction through effective service.
Previous Employment History
Before joining Manticore Games, Eric Diaz worked at several organizations in various roles. He was a Service Desk Analyst II at Crystal Dynamics for one month in 2018. Prior to that, he spent six years as a System Administrator at gamigo US Inc. from 2015 to 2021. He also worked as an Executive Support and Operations Coordinator at TSP, Inc. for three years from 2012 to 2015. His earlier experience includes serving as a Security Professional at Universal Services of America from 2009 to 2011 and as Military Police in the U.S. Army from 2004 to 2009.
Education and Expertise
Eric Diaz studied Network Engineering at Skyline College from 2018 to 2020. He also attended the U.S. Army School of Information Technology, where he achieved a Military Occupational Specialty in Information Technology (25B) from 2010 to 2011. His educational background supports his extensive experience in infrastructure engineering and IT management.
Military Experience
Eric Diaz served in the U.S. Army Reserve as an OPSEC Assessment Team NCO from 2010 to 2017, contributing to operational security assessments. He also served as Military Police in the U.S. Army from 2004 to 2009, gaining valuable skills in security and operations. His military background has informed his approach to leadership and team management in his subsequent civilian roles.
Technical Skills and Responsibilities
In his current position, Eric Diaz demonstrates strong problem-solving and customer service skills by handling customer escalations related to IT support. He assists in maintaining and operating the Data Center, showcasing his expertise in data center management. His role requires a high level of technical knowledge and the ability to provide effective support to executives and technical teams.