Edgardo Villanueva
About Edgardo Villanueva
Edgardo Villanueva is a Care Navigation Manager at Mantra Health, with a diverse background in healthcare and technology roles across various companies. He has held positions at organizations such as Samaritan House, Ubisoft, and Zendesk, and has experience in patient operations, customer success, and data analysis.
Current Role at Mantra Health
Edgardo Villanueva serves as the Care Navigation Manager at Mantra Health since 2023. In this role, he is responsible for overseeing care navigation processes, ensuring patients receive the necessary support for their healthcare needs. He collaborates with healthcare providers to streamline patient referrals, lab orders, and prior authorizations, facilitating seamless healthcare experiences. His focus on proactive engagement with patients helps maintain continuity of care.
Previous Experience at Samaritan House
Before joining Mantra Health, Edgardo worked as the Executive Administrator at Samaritan House of San Mateo County for three months in 2022. His role involved managing administrative functions and supporting the organization's mission to provide essential services to the community. This experience contributed to his understanding of healthcare operations and patient support.
Professional Background in Data Analysis and Customer Support
Edgardo has a diverse background in data analysis and customer support, having held various roles at companies such as Zynga, Fitbit, and Zendesk. He worked as a Data Analyst at Zynga from 2011 to 2013 and later as a Customer Success Coordinator at Zendesk from 2018 to 2019. His experience includes developing knowledge-based articles and crafting training documentation to improve operational efficiency and enhance customer experiences.
Education in Computer and Information Sciences
Edgardo studied Computer & Information Sciences at City College of San Francisco, where he earned an Associate of Arts and Sciences (AAS) degree from 2002 to 2004. This educational background provided him with foundational skills in technology and information management, which he has applied throughout his career in various analytical and operational roles.
Group Fitness Instruction at Equinox and UFC GYM
In addition to his managerial role, Edgardo has been a Group Fitness Instructor at Equinox since 2021 and at UFC GYM since 2017. His responsibilities include leading fitness classes and engaging with members to promote health and wellness. This dual focus on fitness and healthcare reflects his commitment to supporting individuals in both physical and mental well-being.