Aaron Pratt
About Aaron Pratt
Aaron Pratt serves as the Senior Director of Customer Success for the Americas at Mapp Digital, where he has worked since 2019. He has extensive experience in customer success and technical support, having held various roles at companies such as Blackbaud and Kintera.
Work at Mapp Digital
Aaron Pratt has held multiple roles at Mapp Digital since 2016. He currently serves as the Senior Director of Customer Success for the Americas, a position he has held since 2019. In addition to this role, he has been the Director of Technical Support and Customer Learning since 2018 and the Manager of Customer Success Learning and Measurement since 2016. His work focuses on enhancing customer experiences and ensuring successful implementation of Mapp Digital's solutions.
Previous Experience at Blackbaud
Aaron Pratt worked at Blackbaud in two capacities. His first role was as an Educational Consultant in Education Services from 2009 to 2010, where he contributed for five months. He then transitioned to a position as a Senior Educational Consultant in Strategic Services for a brief period in 2010, lasting three months. These roles involved providing educational support and strategic insights to clients.
Experience at Kintera
From 2004 to 2009, Aaron Pratt worked at Kintera as a Senior Enterprise Instructor. Over the course of five years, he focused on training and supporting enterprise clients, ensuring they effectively utilized Kintera's services. This role contributed to his expertise in customer education and support.
Education and Expertise
Aaron Pratt studied at UC San Diego, where he gained foundational knowledge that supports his career in customer success and technical training. His educational background complements his extensive experience in customer support roles across various organizations.
Current Role at Bluehornet
In addition to his roles at Mapp Digital, Aaron Pratt has been working at Bluehornet, a Digital River Company, as a Senior Application Trainer since 2010. In this role, he focuses on training users on application functionalities, further enhancing his expertise in customer education and support.