Ahmed Hegab
About Ahmed Hegab
Ahmed Hegab is a Customer Advocacy Manager at Mapp Digital in Berlin, Germany, where he has worked since 2019. He has a diverse background in marketing and customer relations, with previous roles at Amazon, Mobinil, and Intel Corporation.
Current Role at Mapp Digital
Ahmed Hegab serves as the Customer Advocacy Manager at Mapp Digital since 2019. In this role, he acts as the primary point of contact for customers, ensuring their requests related to tool functionalities are addressed. He collaborates with Account Management and Sales teams to enhance customer satisfaction and engagement. His responsibilities include managing customer portfolios and contracts, with a focus on building sustainable relationships. Additionally, he promotes Mapp Digital's solutions and services by identifying up-sell and cross-sell opportunities.
Previous Experience at Amazon
Before joining Mapp Digital, Ahmed Hegab worked as a Marketing Specialist at Amazon for five months in 2017, located in the Munich Area, Germany. His role involved contributing to marketing strategies and initiatives within the organization. This experience provided him with valuable insights into customer engagement and marketing dynamics in a leading global company.
Education and Expertise
Ahmed Hegab holds a Master's degree in Consumer Behaviour (Technology & Innovation) from the Technical University of Munich, where he studied from 2015 to 2017. He also earned a Bachelor's degree in Finance and Innovation from The German University in Cairo, completing his studies from 2009 to 2012. His educational background equips him with a strong foundation in both consumer behavior and financial principles, enhancing his capabilities in customer advocacy and marketing.
Career Background
Ahmed Hegab has a diverse career background that includes roles in various industries. He worked as a Channel Marketing Specialist at Mobinil from 2013 to 2015 and as a Financial Consultant (Trainee) at Grant Thornton LLP in 2012. Additionally, he held positions as a Copywriter at Saatchi & Saatchi and as a Technical Marketing and Sales professional at Intel Corporation. His experience spans multiple areas, including marketing, finance, and customer relations.
Research Experience at TUM School of Management
During his time in Munich, Ahmed Hegab worked as an Assistant Researcher at the TUM School of Management from 2017 to 2018. This role involved conducting research and contributing to academic projects, further enhancing his analytical skills and understanding of management principles. His research experience complements his professional background in customer advocacy and marketing.