Christopher Frasier
About Christopher Frasier
Christopher Frasier serves as the Chief Customer Officer at Mapp Digital, where he has worked since 2019. He has over a decade of experience in client services and digital marketing, having previously held various positions at Mapp Digital and Xerox Corporation.
Current Role as Chief Customer Officer
Christopher Frasier has served as the Chief Customer Officer at Mapp Digital since 2019. In this role, he focuses on enhancing customer experience and satisfaction while driving strategic initiatives that align with client needs. His leadership in this position is pivotal in shaping the company's customer engagement strategies in the Greater San Diego Area.
Previous Experience at Mapp Digital
Frasier has a significant history with Mapp Digital, having held multiple positions since 2011. He served as Senior Director of Client Services from 2011 to 2015, followed by a role as Senior Vice President of Client Success, Global Services & Operations from 2015 to 2019. His tenure at Mapp Digital has been marked by a focus on client success and operational excellence.
Educational Background
Christopher Frasier studied Human Resources Management at Portland State University from 2003 to 2004. He also earned a Bachelor of Arts in Business Management & Organizational Leadership from George Fox University, where he studied from 2004 to 2006. His educational background supports his expertise in client relations and organizational strategy.
Career at Xerox Corporation
Frasier worked at Xerox Corporation as an eCommerce Marketing Program Manager from 2003 to 2007. In this role, he contributed to marketing initiatives and program management, which laid the groundwork for his future roles in client services and digital marketing.
Expertise in Client Partnerships
With over 10 years of experience, Christopher Frasier has developed a strong track record in building partnerships with enterprise clients. He has successfully articulated customer needs to internal stakeholders, influencing product development and aligning services with market demands. His efforts have resulted in double-digit account growth and high retention rates.