Matthias Beick
About Matthias Beick
Matthias Beick is a Senior Technical Support & Operations Analyst at Mapp, where he has worked since 2023. He studied Informatik at HU Berlin, earning a Diplom, and has previous experience in technical support and customer advocacy.
Work at Mapp Digital
Matthias Beick has been employed at Mapp Digital since 2023 as a Senior Technical Support & Operations Analyst. His role involves providing technical support and overseeing operations within the company. Prior to this position, he served as a Senior Consultant and Team Lead for Customer Advocacy at Mapp from 2019 to 2023. In this capacity, he focused on enhancing customer relationships and ensuring client satisfaction.
Education and Expertise
Matthias Beick studied at HU Berlin, where he pursued a degree in Informatik. He completed his studies and achieved a Diplom from 2001 to 2009, dedicating eight years to his education. This academic background provides him with a strong foundation in technical and analytical skills relevant to his current role in technical support and operations.
Background
Before joining Mapp Digital, Matthias Beick worked at the Konrad-Zuse-Zentrum für Informationstechnik Berlin as a student assistant from 2005 to 2009. This experience contributed to his technical knowledge and skills in information technology, which he later applied in his roles at Mapp Digital.
Professional Experience
Matthias Beick has accumulated significant professional experience in the field of technical support and customer advocacy. His tenure at Mapp Digital spans over four years in various roles, demonstrating his capability in managing client relationships and providing technical solutions. His experience at the Konrad-Zuse-Zentrum further complements his professional journey.