Miguel Afonso
About Miguel Afonso
Miguel Afonso is a Senior Technical Support Analyst at Mapp Digital, where he has worked since 2018. He is fluent in four languages and has a strong IT background, which enhances his problem-solving abilities and teamwork in technical support.
Work at Mapp Digital
Miguel Afonso has been employed at Mapp Digital since 2018, holding the position of Senior Technical Support Analyst. In this role, he utilizes his extensive IT background to address technical issues and provide solutions to clients. His responsibilities include troubleshooting, resolving customer inquiries, and ensuring a high level of service. Miguel's experience in this position spans over six years, during which he has contributed to the efficiency and effectiveness of the technical support team.
Previous Experience at Springer Nature
Prior to his current role, Miguel Afonso worked at Springer Nature as a Technical Customer Support Representative from 2016 to 2018. Based in London, United Kingdom, he provided technical assistance to clients, addressing their concerns and ensuring satisfaction with the company's products and services. This two-year experience equipped him with valuable skills in customer support and technical problem-solving.
Education and Expertise
Miguel Afonso studied at atec, where he pursued a degree in Gestão de Sistemas de Informação, achieving a Bacharelado from 2013 to 2014. His education has provided him with a solid foundation in information systems management, which complements his technical support roles. Additionally, Miguel is fluent in four languages, enhancing his ability to communicate effectively with a diverse range of clients.
Technical Skills and Team Collaboration
Miguel Afonso possesses a strong IT background that supports his role in technical support. His skills contribute to effective problem-solving and the resolution of complex technical issues. He is recognized for being a team player, facilitating collaboration within the technical support team. This collaborative approach enhances the overall performance and responsiveness of the team in addressing client needs.