Mubarak Khan
About Mubarak Khan
Mubarak Khan is a Senior Technical Support Analyst at Mapp Digital, with a diverse background in technical support and training across various companies in Europe. He has experience in delivering training, generating performance reports, and coaching team members to meet key performance indicators.
Work at Mapp Digital
Mubarak Khan has been employed at Mapp Digital as a Senior Technical Support Analyst since 2018. In this role, he is responsible for providing technical support and analysis, ensuring that clients receive effective solutions to their technical issues. His experience in this position spans over six years, during which he has contributed to the company's operational efficiency and client satisfaction.
Previous Employment History
Prior to his current role, Mubarak Khan held various positions in the technical support and customer service sectors. He worked at Apple as a Technical Support Team Manager from 2008 to 2015, where he managed a team and provided technical assistance. He also served as a Senior Technical Support Specialist and Flex Trainer at MINDBODY, Inc. from 2016 to 2018 in London. Earlier, he worked as a German Customer Service Administrator at Lifeplus and as a Service Agent Check-in at Swissport in Germany.
Education and Expertise
Mubarak Khan studied Electrical and Electronics Engineering at GTS Offenbach, Germany, from 1994 to 1998. He also attended the Cisco Networking Academy, where he gained further technical knowledge. His educational background supports his expertise in technical support and training, enhancing his ability to deliver effective solutions and training to clients and team members.
Technical Training and Coaching
Mubarak Khan has extensive experience in delivering technical training using various methods, including presentations, virtual instructor-led training (VILT), role-plays, hands-on labs, and self-paced study. He is involved in individual coaching to ensure that the company's Key Performance Indicators (KPI) and Service Performance Indicators (SPI) targets are consistently met. Additionally, he participates in hiring and training development, contributing to team growth and efficiency.
Language Proficiency
Mubarak Khan is fluent in both English and German. This bilingual proficiency enhances his communication capabilities with diverse teams and clients, allowing him to effectively address technical issues and provide support in both languages.