Sascha Scheuren
About Sascha Scheuren
Sascha Scheuren is the Team Lead of Customer Success at Mapp Digital, where he has worked since 2022. He has extensive experience in customer success roles across various companies, including GUURU and AB Tasty, and has contributed to serving over 3,000 clients worldwide.
Work at Mapp Digital
Sascha Scheuren currently serves as Team Lead Customer Success at Mapp Digital, a position he has held since 2022. In this role, he oversees customer success initiatives in the Köln/Bonn region. His responsibilities include strategic consulting and campaign management for a diverse global clientele. Prior to this role, he worked as a Senior Customer Success Manager at Mapp Digital from 2021 to 2022, further enhancing his expertise in customer relationship management within the marketing software and data management sector.
Previous Experience at GUURU
Before joining Mapp Digital, Sascha Scheuren worked at GUURU as a Senior Customer Success Manager from 2020 to 2021. His tenure at GUURU, based in Köln, Nordrhein-Westfalen, focused on enhancing customer satisfaction and success strategies. This role contributed to his development in managing customer relationships and understanding client needs in a competitive market.
Career at AB Tasty
Sascha Scheuren has a significant history with AB Tasty, where he held multiple roles from 2016 to 2019. He began as an Optimisation Consultant DACH, then progressed to CSM DACH Senior Manager, and ultimately served as CSM Team Leader DACH. His experience at AB Tasty involved leading customer success teams and implementing strategies to improve client engagement and satisfaction across the DACH region.
Background in Marketing and Communications
Sascha Scheuren's career began in the marketing and communications field. He worked at TELiAS GmbH as Marketing & PR Manager from 2014 to 2016, where he managed marketing strategies and public relations efforts. Additionally, he gained early experience at SPORTTOTAL AG, serving as a Junior Manager in Corporate Communications and as a Trainee in PR and corporate communications from 2012 to 2013. This background laid the foundation for his later roles in customer success.
Global Clientele and Company Impact
In his current role and previous positions, Sascha Scheuren has contributed to companies that serve over 3,000 clients worldwide, including top brands across various industries. His work supports organizations in leveraging marketing software and data management platforms, enhancing their customer engagement and success strategies. Mapp Digital, where he currently works, emerged from the merger of BlueHornet Networks and Teradata Corporation's online marketing division, further emphasizing its global reach and impact.