Shahjahan Miah
About Shahjahan Miah
Shahjahan Miah serves as the Principal Program Manager for Professional Services and Deliverability at Mapp, where he has worked since 2022. He has extensive experience in deliverability management, having previously held senior roles at Mapp, Teradata, and ECIRCLE LIMITED.
Current Role at Mapp Digital
Shahjahan Miah serves as the Principal Program Manager for Professional Services & Deliverability at Mapp Digital. In this role, he has been responsible for overseeing deliverability strategies and managing the Deliverability Support Team since 2022. His focus includes maintaining response times within defined KPIs and ensuring the effective management of Mail Transfer Agent (MTA) tools and other deliverability-related tools.
Previous Experience at Mapp Digital
Prior to his current position, Shahjahan Miah worked at Mapp Digital as a Senior Deliverability Development Consultant from 2016 to 2022. During this six-year tenure in London, he contributed to enhancing deliverability practices and strategies, leveraging his expertise in inbox deliverability and spam filter management.
Professional Background in Deliverability
Shahjahan Miah has extensive experience in deliverability management. He worked at Teradata as a Senior Deliverability Manager from 2013 to 2016. His earlier roles include serving as Deliverability Manager UK&I at ECIRCLE LIMITED from 2010 to 2013 and as a Project Manager at the same company from 2009 to 2010. He also held a position as a Web Integrator at ViaMichelin in 2008.
Education and Expertise
Shahjahan Miah earned a BSc Hons in Computing from the University of Westminster, where he studied from 2003 to 2007. His expertise includes handling blacklist and spam filters, as well as specializing in IP address monitoring, dedicated IP addresses, and feedback loops. He is proficient in using return path deliverability monitoring tools.
Key Responsibilities and Skills
In his current role, Shahjahan Miah is responsible for defining the development roadmap for deliverability tools and collaborating with the Cloud and Engineering teams to ensure timely and scoped development. His skills include managing deliverability support operations and implementing strategies to improve email deliverability outcomes.