Sue Clevenger
About Sue Clevenger
Sue Clevenger serves as the Vice President of Customer Service at Aprimo, where she has worked since 2012. With over two decades of experience in customer service leadership, she has previously held senior roles at The Active Network and Conseco.
Current Role at Aprimo
Sue Clevenger serves as the Vice President of Customer Service at Aprimo, a position she has held since 2012. In this role, she is responsible for overseeing customer service operations and ensuring client satisfaction. Clevenger's leadership contributes to the overall effectiveness of the customer service team, enhancing the support provided to clients in the marketing sector. Her experience in customer service leadership spans over two decades.
Previous Experience at The Active Network
Before joining Aprimo, Clevenger worked at The Active Network as the Senior Director of Support Services from 2005 to 2012. During her seven years there, she managed support services, focusing on operational efficiency and customer satisfaction. Her role involved overseeing various support initiatives that catered to the needs of clients in the technology and marketing sectors.
Leadership at Conseco
Clevenger held the position of Vice President of Operations at Conseco from 1997 to 2005. In this capacity, she was responsible for operational oversight and management, contributing to the company's operational strategies. Her experience at Conseco further solidified her expertise in managing customer service functions and enhancing operational processes.
Educational Background
Sue Clevenger studied at Indiana University Bloomington, where she earned a Bachelor of Science degree in Merchandising and Business. Her studies spanned from 1982 to 1986, providing her with a solid foundation in business principles that have informed her career in customer service and operations management.
Expertise in Operational Oversight
Clevenger has extensive experience in operational oversight and management within the technology and marketing sectors. Her expertise includes leading customer service teams and managing support operations. She currently oversees a Global Technical Support Center that provides specialized services for marketing studio clients, demonstrating her capability in handling complex operational challenges.