Ian Rutherford
About Ian Rutherford
Ian Rutherford serves as the Director of Customer Experience at Mappedin, a position he has held since 2019. He has extensive experience in customer success and training, with a background that includes roles at TELUS and various positions at Mappedin.
Work at Mappedin
Ian Rutherford currently serves as the Director of Customer Experience at Mappedin, a position he has held since 2019. In this role, he is responsible for overseeing customer interactions and ensuring a positive experience for users of Mappedin's services. Prior to this position, he worked as the Manager of Customer Success & Training from 2018 to 2019 and as a Customer Success Manager from 2016 to 2018. His progression within the company highlights his expertise in customer relations and training.
Education and Expertise
Ian Rutherford pursued his education at multiple institutions. He studied Sports Conditioning at Canadore College from 2008 to 2010. He also obtained a certification in Online Learning Design & Development from Algonquin College of Applied Arts and Technology in 2015. Additionally, he completed a Teaching & Training Adults Certification at Durham College from 2015 to 2016. These educational experiences contribute to his skills in customer experience and training.
Background in TELUS
Ian Rutherford has a significant background with TELUS, where he held various positions from 2008 to 2015. He started as a Sales Representative and progressed to roles such as Store Manager and Senior LDP Mentor. He also served as a Learning Specialist II and Training Lead & Assistant Manager. His diverse roles at TELUS provided him with extensive experience in customer service, training, and leadership.
Career Progression
Ian Rutherford's career progression reflects his commitment to customer experience and training. He transitioned from TELUS to Mappedin, where he has taken on increasing responsibilities. His roles have included Customer Success Manager and Manager of Customer Success & Training before becoming the Director of Customer Experience. This trajectory demonstrates his growth in the field and his focus on enhancing customer interactions.