Sarah Watts
About Sarah Watts
Sarah Watts is a Customer Support Specialist with extensive experience in client support roles across various companies. She has worked at Mappedin since 2020 and previously held positions at Lone Wolf Real Estate Technologies, Bonfire Interactive, and OpenText, among others.
Work at Mappedin
Sarah Watts has been employed at Mappedin as a Customer Support Specialist since 2020. In her role, she has developed and maintained a knowledge base to facilitate self-service support and training options for customers. She has streamlined both new and existing support processes to enhance the overall customer experience. Additionally, Sarah utilizes her product expertise and technical skills to assist customers in maximizing the benefits of Mappedin's tools and resources.
Previous Employment Experience
Before joining Mappedin, Sarah Watts held several positions in customer support and coordination. She worked as an Integration Coordinator at Lone Wolf Real Estate Technologies from 2016 to 2017. Prior to that, she served as a Client Support Agent at Bonfire Interactive for two years, from 2017 to 2019. Her earlier roles include working as a Maintenance Renewals Specialist at OpenText for six months in 2015, and as a Customer Care Representative at Sun Life Financial for one year from 2013 to 2014.
Education and Expertise
Sarah Watts studied at Conestoga College, where she earned a Public Relations Diploma from 2008 to 2010. This educational background has equipped her with skills relevant to customer support and communication. Her expertise is further demonstrated through her various roles in customer service and support across different organizations.
Background in Customer Service
Sarah Watts has a diverse background in customer service, having worked in various capacities since 2009. Her experience includes roles such as Guest Services Representative at Ivanhoé Cambridge and multiple positions at Sun Life Financial, including Customer Service Representative and Customer Care Representative. This extensive experience has contributed to her proficiency in addressing customer needs and enhancing service delivery.