Kevin Randolph
About Kevin Randolph
Kevin Randolph is a Customer Integration Manager with extensive experience in process development and customer experience. He has held various roles in companies such as Parts Town and Marcone Supply, and holds a Master's degree in Data Analysis from Northern Illinois University.
Current Role at Marcone Supply
Kevin Randolph serves as the Customer Integration Manager at Marcone Supply, a position he has held since 2022. In this role, he focuses on integrating customer needs with operational processes to enhance service delivery. His responsibilities include overseeing customer integration projects and ensuring that customer requirements are met efficiently.
Professional Experience at Parts Town
Kevin Randolph has a significant history with Parts Town, where he worked in various roles over a span of ten years. He served as the Senior Director of Customer Experience from 2016 to 2020, where he led initiatives to improve customer satisfaction. Prior to that, he was a Business Analyst from 2006 to 2012 and later became the Business Intelligence Manager from 2013 to 2016, focusing on data-driven decision-making.
Previous Positions and Roles
In addition to his tenure at Parts Town, Kevin Randolph has held several other positions. He worked as a Research Consultant at Perceptyx, Inc. for one year in 2021-2022. He also served as the Ecommerce Manager at Lindemann Chimney Co. for nine months in 2021. His diverse experience contributes to his expertise in customer integration and process improvement.
Educational Background
Kevin Randolph holds a Master's degree in Data Analysis from Northern Illinois University, which he completed in 2022. He also studied at the Lubar College of Business, where he earned a degree in Marketing and Finance from 2001 to 2005. His educational background supports his analytical and strategic capabilities in his professional roles.
Expertise in Process Development
Kevin Randolph has an extensive background in process development, implementation, and improvement. He successfully combines operational expertise with a customer-centric focus to execute projects and efficiency initiatives. His experience enables him to identify areas for improvement and implement effective solutions in customer integration.