Kimberly Sitzman
About Kimberly Sitzman
Kimberly Sitzman serves as the Quality Assurance Manager at Marcone, where she has worked since 2012. With over 17 years of experience in customer service and quality assurance management, she has significantly contributed to training and policy enhancements within the company.
Work at Marcone Supply
Kimberly Sitzman has served as the Quality Assurance Manager at Marcone Supply since 2012. In this role, she has focused on enhancing the quality assurance processes within the organization. Prior to her current position, she worked as the Buffalo Call Center Manager at Marcone from 2010 to 2012. During her tenure, she collaborated closely with call center management to improve training programs and policy updates, contributing to the overall efficiency of the call center operations.
Education and Expertise
Kimberly Sitzman studied at Maytag Service School, where she focused on Appliance Repair. This educational background has provided her with a solid foundation in technical knowledge relevant to her roles in quality assurance and customer service. With over 17 years of experience in customer service and quality assurance management, she has developed expertise in managing teams and implementing effective training programs.
Background
Before joining Marcone Supply, Kimberly Sitzman worked at AP Wagner from 1999 to 2010. In her role as Quality Assurance and Call Center Manager, she gained extensive experience in managing customer service operations and quality assurance initiatives. This 11-year tenure in Depew, NY, allowed her to develop skills that she later applied at Marcone Supply.
Achievements in Quality Assurance
At Marcone Supply, Kimberly implemented a comprehensive training program for the quality assurance team. This program focused on new policies and procedures, ensuring that the team was well-equipped to maintain high standards of quality in service delivery. Her contributions have played a significant role in enhancing the quality assurance framework within the organization.