Mike Kyriacou
About Mike Kyriacou
Mike Kyriacou is a Senior Management professional specializing in Business Development and Call Centre operations at Marcone Canada. With extensive experience in customer service and quality assurance, he manages the Canadian Warranty department and oversees significant call center activities.
Work at Marcone Supply
Mike Kyriacou has been employed at Marcone Appliance Parts Supply since 2009, where he holds the position of Senior Management in Business Development and Call Centre operations. In this role, he manages the call center, handling approximately 1000 calls per day. He is responsible for overseeing the Canadian Warranty department, which involves processing both authorized and non-authorized warranty claims. Kyriacou has developed quality assurance processes to improve service delivery and has implemented a digital asset management program to enhance operational efficiency.
Education and Expertise
Mike Kyriacou has a diverse educational background. He studied at Ryerson University from 1992 to 1995, where he achieved a degree in Business. He furthered his education at Sheridan College from 1995 to 1997, focusing on Business and Human Resources. Additionally, he attended ICA from 2007 to 2009, where he studied Printing Management and achieved a qualification in Print Production. His educational foundation supports his expertise in business development and customer service management.
Background
Before joining Marcone, Mike Kyriacou worked at Iovate Health Sciences from 1999 to 2009, where he served as Call Centre Manager and later as National Account Sales Manager for a brief period in 2009. During his tenure at Iovate, he managed national sales accounts and supported retail and wholesale clients, including major brands such as Walmart, GNC, Vitamin Shoppe, and Target. His experience in managing call center operations and sales accounts has contributed to his current role in business development.
Achievements
Throughout his career, Mike Kyriacou has developed various programs to enhance operational efficiency and customer experience. He created an outbound call-out program to support partners and stakeholders, demonstrating his commitment to improving service delivery. His focus on quality assurance processes and customer service has positioned him as a key player in enhancing the overall customer experience at Marcone Canada.