Jennifer Carro
About Jennifer Carro
Jennifer Carro serves as the Director of Client Experience at Marcum LLP, a position she has held since 2020. With a background in client service and business strategy, she has previously worked with organizations such as The Leukemia & Lymphoma Society and Buckingham, Doolittle & Burroughs, LLC.
Work at Marcum
Jennifer Carro has been serving as the Director of Client Experience at Marcum LLP since 2020. In this role, she has been instrumental in launching the Marcum's Client Experience (MCX) Program, which aims to enhance the client service experience. The program focuses on comprehensive onboarding, effective project management, and gathering client feedback to improve services. Her tenure at Marcum has been marked by a commitment to client satisfaction and operational excellence.
Previous Experience
Prior to her role at Marcum, Jennifer Carro held various positions that contributed to her expertise in client experience and business strategy. She worked as the Director of Client Experience & Business Strategy at Buckingham, Doolittle & Burroughs, LLC from 2014 to 2020. Earlier, she served as a Team In Training Campaign Manager at The Leukemia & Lymphoma Society from 2010 to 2013 and as an Admissions Counselor at the Cleveland Institute of Art from 2009 to 2010. Additionally, she was the Marketing Director at Release Yoga for one year.
Education and Expertise
Jennifer Carro earned her Bachelor of Arts degree in Communications from John Carroll University, where she studied from 2005 to 2009. Her educational background has provided her with a strong foundation in communication strategies, which she applies in her current role to enhance client interactions and experiences.
Professional Values
Jennifer Carro values the flexibility and support provided by Marcum LLP, which allows her to integrate work and life effectively. This balance is important to her professional approach, as she focuses on creating a positive client experience while maintaining personal well-being.