Scott Bannister
About Scott Bannister
Scott Bannister is a Canadian Warranty and Customer Service Manager with extensive experience in the sporting goods industry. He has held various roles, including Shop Manager at Adrenaline Bikes and Territory Account Manager at Silverfish UK Ltd, and has expertise in conflict resolution and customer relationship management.
Work at Marin Bikes
Scott Bannister has been serving as the Canadian Warranty and Customer Service Manager at Marin Bikes since 2019. In this role, he is responsible for overseeing warranty claims and ensuring customer satisfaction. His expertise in customer relationship management supports his efforts to enhance the overall customer experience. Scott's position involves direct interaction with customers, addressing their concerns, and providing solutions related to product warranties.
Previous Experience in the Sporting Goods Industry
Before joining Marin Bikes, Scott Bannister held several positions in the sporting goods industry. He worked as the Shop Manager at Adrenaline Bikes from 2008 to 2010 in Glasgow, UK, where he managed shop operations. Following that, he served as Internal Sales for Silverfish UK Ltd from 2012 to 2014, covering Scotland, Northern England, and Germany. Additionally, he was the Retail Manager at Cycle Heaven from 2010 to 2012 in York, UK. This diverse experience has contributed to his strong skill set in operations management and customer service.
Education and Expertise
Scott Bannister studied at Glasgow Caledonian University, where he earned a BA Hons in Adventure Recreation Management from 2004 to 2008. His educational background provides a foundation for his career in the sporting goods industry. He possesses expertise in conflict resolution, which is essential for managing customer interactions and ensuring effective communication. His academic and professional experiences have equipped him with the skills necessary to excel in customer service roles.
Background in Operations Management and Retail
Scott Bannister has a solid background in operations management and retail, which has been pivotal in his career. His roles in various companies have involved overseeing retail operations, managing teams, and ensuring efficient service delivery. This experience has allowed him to develop a comprehensive understanding of the retail environment within the sporting goods sector. His ability to navigate complex customer service scenarios is enhanced by his operational insights.
Current Role at Silverfish UK Ltd
In addition to his role at Marin Bikes, Scott Bannister has been working as a Territory Account Manager for Germany and Austria at Silverfish UK Ltd since 2014. This position involves managing accounts and fostering relationships with clients in these regions. His experience in sales and customer service complements his responsibilities, allowing him to effectively address client needs and drive business growth.