Ali Miller
About Ali Miller
Ali Miller is a Customer Success Associate at Mark43, where she has contributed to the implementation of a cloud-based public safety platform since 2021. She holds a Bachelor of Arts in Public Relations and Advertising from Duquesne University and has experience in customer success across various organizations.
Work at Mark43
Ali Miller has been serving as a Customer Success Associate at Mark43 since 2021. In this role, she contributes to the implementation of the company's cloud-based public safety platform, ensuring it is consistently updated with the latest technologies. Her responsibilities include managing customer success initiatives, which are crucial for maintaining client satisfaction and engagement with the platform.
Education and Expertise
Ali Miller studied at Duquesne University, where she earned a Bachelor of Arts (B.A.) degree in Public Relations and Advertising, along with a Certificate in General Business, from 2012 to 2016. Her educational background provides her with a solid foundation in communication and business principles. She possesses expertise in public safety software solutions, specifically in Computer-Aided Dispatch (CAD), Records Management Systems (RMS), analytics, and property and evidence management.
Background
Before joining Mark43, Ali Miller gained diverse experience in customer success and community relations. She worked as a Community Relations Intern at the Pittsburgh Penguins Foundation in 2016. Following that, she held multiple roles at WeWork, starting as a Community Associate and advancing to Community Account Manager from 2018 to 2021. Additionally, she served as a Customer Success Team Lead at Framebridge from 2017 to 2018.
Previous Experience
Ali Miller has a varied work history that includes significant roles in customer success and community engagement. She worked at The Leukemia & Lymphoma Society as a Light the Night Campaign Specialist for six months in 2016. This experience, along with her roles at WeWork and Framebridge, has equipped her with skills in managing customer relationships and initiatives in both startup and established company environments.