Jenna Convoy
About Jenna Convoy
Jenna Convoy is a Senior Manager of Customer Success at Mark43, where she has worked since 2021. She has a background in customer success and account management, with previous roles at Edmunds and Kurtzman Carson Consultants LLC.
Current Role at Mark43
Jenna Convoy serves as the Senior Manager of Customer Success at Mark43, a position she has held since 2021. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and value from the company's services. Her experience in customer success positions her to effectively lead her team and enhance client relationships.
Previous Experience at Mark43
Prior to her current role, Jenna Convoy held several positions at Mark43. She began as a Customer Success Associate from 2018 to 2019, then advanced to Senior Customer Success Associate for five months in 2019. Following this, she served as Manager, Customer Success from 2020 to 2021. Her progressive roles at Mark43 demonstrate her expertise in customer relations and management.
Experience at Edmunds
Jenna Convoy worked at Edmunds, where she held the position of Senior Account Manager from 2017 to 2018. Prior to this role, she served as an Account Manager from 2014 to 2017. During her time at Edmunds, she focused on managing client accounts and enhancing customer satisfaction, contributing to the company's success in the automotive industry.
Educational Background
Jenna Convoy earned her Bachelor of Business Administration (BBA) degree in Business Law from Loyola Marymount University, where she studied from 2004 to 2008. Her education provided her with a solid foundation in business principles and legal frameworks, which she applies in her professional roles.
Early Career Experience
Jenna Convoy's early career included various roles that contributed to her professional development. She worked as a Research Intern at Reed Business Information in 2007, a Project Specialist at Kurtzman Carson Consultants LLC in 2009, and an Editorial Intern at TravelAge West in 2006. These positions helped her gain valuable skills in research, project management, and editorial processes.