Melinda Ling
About Melinda Ling
Melinda Ling is a Customer Success Implementation Consultant currently employed at Mark43 in Sydney, Australia. She has a diverse background in customer success and account management, with previous roles at companies such as Gumtree Australia and Tonic Health Media.
Current Role at Mark43
Melinda Ling serves as a Customer Success Implementation Consultant at Mark43. She has held this position since 2021, contributing to the company's efforts in enhancing customer satisfaction and ensuring successful implementation of their services. Her role involves working closely with clients to understand their needs and facilitate a smooth onboarding process.
Previous Experience at Gumtree Australia
Prior to her current role, Melinda worked at Gumtree Australia as an Account Manager from 2019 to 2020. During her eight-month tenure in Sydney, she managed client accounts and developed strategies to enhance customer engagement and retention.
Experience at Tonic Health Media
Melinda Ling held multiple positions at Tonic Health Media. She served as a Relationship Manager from 2018 to 2019 for seven months, focusing on building and maintaining client relationships. Additionally, she worked as a Customer Support Supervisor from 2016 to 2018 for two years, where she oversaw customer support operations and ensured high service standards.
Education and Training
Melinda studied at the University of Newcastle, where she focused on Voice and Opera from 2006 to 2008. She also attended C3 College, earning an Associate's Degree in Contemporary Vocals and Performance from 2008 to 2009. Her educational background has contributed to her communication skills and client interaction capabilities.
Role at Fergus
Before joining Mark43, Melinda worked at Fergus as a Customer Success Manager from 2020 to 2021. In this role, she was responsible for ensuring customer satisfaction and success, further developing her expertise in customer relationship management.