Michelle Hall
About Michelle Hall
Michelle Hall is a Customer Training Manager at Mark43, where she has improved customer satisfaction scores by 20% and reduced onboarding time by 30%. She has a diverse background in training and management, with previous roles at companies such as Bed Bath & Beyond, Walt Disney World, and CentralSquare Technologies.
Current Role at Mark43
Michelle Hall serves as the Customer Training Manager at Mark43, a position she has held since 2021. In this role, she has developed a comprehensive training program that significantly improved customer satisfaction scores by 20%. Additionally, she implemented a new documentation system that reduced customer onboarding time by 30%. Hall regularly conducts webinars and workshops for Mark43 clients, enhancing their understanding of the company's products.
Previous Experience in Training and Management
Prior to her current role, Michelle Hall held several positions in training and management. She worked as an Education Services Manager at CentralSquare Technologies from 2018 to 2021. Before that, she was a Trainer at Wyndham Vacation Ownership from 2014 to 2017 and served as a Trainer at Bed Bath & Beyond for eight months in 2017. Hall also gained experience as an Operations Supervisor at Walt Disney World from 2012 to 2014 and as a Jewelry Supervisor at JCPenney from 2010 to 2012.
Educational Background and Certifications
Michelle Hall has an extensive educational background. She earned a Bachelor of Science (B.S.) in Public Relations from Northern Michigan University, graduating in 2012. She furthered her education with a Master of Science (M.S.) in Leadership Development from Walden University, completed in 2017. Hall also holds certificates in Diversity, Equity, and Inclusion in the Workplace from the University of South Florida, achieved in 2021, and in Hospitality and Tourism Management from Florida Atlantic University, completed in 2020.
Professional Development and Community Involvement
Michelle Hall actively participates in professional development and community engagement. She has participated in a panel discussion at the 2022 National Training Conference, focusing on innovative training methods in the tech industry. Additionally, she volunteers as a mentor for aspiring training professionals through a local community program in Winter Park, Florida, contributing to the growth of future leaders in the field.