Nicole Sifuentes
About Nicole Sifuentes
Nicole Sifuentes is a Customer Success Associate at Mark43, where she has worked since 2017. She has a background in customer service and alumni relations, with previous roles at ASU Foundation, Arizona State University, Hulu, and FashionGo.net.
Work at Mark43
Nicole Sifuentes has been employed at Mark43 as a Customer Success Associate since 2017. In this role, she serves as the primary contact for various police departments across the Pacific Northwest and California. Her responsibilities include managing release processes and enabling features, which directly influence the product roadmap. She actively collects product feedback to enhance user experience and ensure customer satisfaction. Nicole collaborates with a dynamic Customer Success team to execute post-implementation tasks, contributing to the overall success of the organization.
Previous Experience
Prior to her current position at Mark43, Nicole Sifuentes held several roles in customer service and alumni relations. She worked at the ASU Foundation for A New American University as the Lead Alumni Relations Specialist from 2009 to 2013. Following this, she served as a Peer Admission Representative at Arizona State University for eight months in 2013-2014. Nicole also gained experience at Hulu as a Virtual Experience Advocate from 2016 to 2017 and at FashionGo.net as a Customer Service representative from 2014 to 2016.
Education and Expertise
Nicole Sifuentes studied at Arizona State University, focusing on Spanish Language and Literature. She attended from 2010 to 2014 and completed her studies in the School of International Letters & Cultures. This educational background has equipped her with strong communication skills and cultural insights, which are beneficial in her customer success role.
Background
Nicole Sifuentes has a diverse professional background that spans customer service, alumni relations, and education. Her career began at the ASU Foundation, where she developed skills in relationship management. Over the years, she has transitioned through various customer-facing roles, enhancing her expertise in customer success and support. Nicole's experience in different sectors has contributed to her ability to effectively engage with clients and understand their needs.