Pattie Naumoff
About Pattie Naumoff
Pattie Naumoff is a Customer Support Manager at Mark43, where she has worked since 2022. She has extensive experience in customer support, previously serving as Senior Manager at Netsmart for 22 years.
Work at Mark43
Pattie Naumoff has been serving as the Customer Support Manager at Mark43 since 2022. In this role, she oversees a geographically diverse support team that operates remotely from various locations, including Ohio, New York, and California. Her responsibilities include managing team dynamics and ensuring effective communication among team members. Pattie leads project management initiatives for the CalPM solution, focusing on the integration of new features that align with changing state requirements. She also documents and presents new feature workflows to both the User Group and the internal support team.
Education and Expertise
Pattie Naumoff earned an Associate's Degree in Applied Business - Computer Science from North Central State College, where she studied from 1983 to 1985. This educational background has equipped her with the technical knowledge and skills necessary for her roles in customer support and project management. Her expertise in managing support teams and understanding software functionalities contributes to her effectiveness in her current position.
Background
Before joining Mark43, Pattie Naumoff worked at Netsmart for 22 years, where she held the position of Senior Manager for Avatar Support. During her tenure at Netsmart, she developed extensive experience in customer support and team management, primarily in the Mansfield, Ohio area. This long-term role provided her with insights into the software industry and the needs of clients, which she applies in her current position.
Achievements
In her current role at Mark43, Pattie Naumoff successfully manages a remote support team and leads project management efforts for the CalPM solution. She is responsible for documenting and presenting new feature workflows to both the User Group and the internal support team. Additionally, she participates in monthly user group calls to communicate software updates to clients, ensuring that they are informed about the latest developments.