Sarah Jacobsen
About Sarah Jacobsen
Sarah Jacobsen is a Data Scientist and Client Success Manager at MarketDial, where she has worked since 2022. She advocates for data democratization and is experienced in analyzing customer satisfaction surveys to enhance user experience.
Work at MarketDial
Sarah Jacobsen has been employed at MarketDial since 2022, where she holds the dual roles of Data Scientist and Client Success Manager. In her position, she advocates for data democratization and statistical testing, emphasizing the importance of data accessibility in decision-making processes. Jacobsen collaborates with product and engineering teams to develop and enhance product features, ensuring that user needs are met. She also educates internal teams on client use cases to improve understanding and service delivery.
Education and Expertise
Sarah Jacobsen has a strong educational background in data science and education. She earned a Master's degree in Data Science from Eastern University, completing her studies from 2021 to 2023. Additionally, she holds a Master's degree in Educational Leadership and Administration from the University of Utah, which she obtained in 2020. Her undergraduate studies were completed at Brigham Young University, where she earned a degree in Secondary Education and Teaching with a focus on Mathematics from 2011 to 2017. Jacobsen possesses expertise in change leadership and adult learning theory, which she applies in her professional role.
Background in Education
Prior to her current role at MarketDial, Sarah Jacobsen worked in the education sector. She served as a Mathematics Teacher at Mountainland Technical College from 2016 to 2020, and later as a Math and Statistics Teacher at Alpine School District from 2017 to 2022. Her experience in these roles provided her with a solid foundation in teaching and educational methodologies, which she leverages in her current position.
Customer Satisfaction Analysis
In her role at MarketDial, Sarah Jacobsen has experience in facilitating and analyzing Customer Satisfaction (CSAT) surveys. This work is aimed at improving product user experience by gathering and interpreting feedback from users. Her analytical skills contribute to the enhancement of product features and overall client satisfaction.