Trizha Montalbo
About Trizha Montalbo
Trizha Montalbo is a Quality Analyst in Sales with a background in virtual assistance and technical support. She has worked for various companies in the Philippines and has a Bachelor of Science in Business Administration from the University of Cebu.
Work at MarketerHire
Trizha Montalbo currently serves as a Quality Analyst in Sales at MarketerHire, a position she has held since 2022. In this role, she focuses on ensuring the quality of sales processes and interactions. Her responsibilities include evaluating sales practices and providing insights to enhance performance. This position builds on her extensive background in customer service and quality assurance.
Previous Experience in Virtual Assistance
Prior to her current role, Trizha Montalbo worked as a Virtual Assistant for an Australian Financial Strategist. In this capacity, she managed various tasks, including email management, bank statement identification, and receipt reconciliation using Xero. She also held a position at Delonix Marketing Corporation as a Virtual Assistant for five months in 2019, where she supported various administrative functions.
Experience in Customer Service and Quality Assurance
Trizha has significant experience in customer service, having worked as a Technical Support Agent at SOPHI, Inc. from 2019 to 2020. She transitioned to a Quality Assurance Analyst role at the same company, where she worked for two years until 2022. Her responsibilities included evaluating and coaching agents in customer service, bookkeeping, and lead generation, contributing to the overall quality of service provided.
Education and Expertise
Trizha Montalbo earned her Bachelor of Science in Business Administration from the University of Cebu in Lapulapu and Mandaue, completing her studies from 2014 to 2018. Her academic background in Accounting and Business/Management provides a solid foundation for her roles in quality analysis and virtual assistance.
Background in Editing and Content Management
In 2018, Trizha worked as a Copyeditor for SPi Global, focusing on medical books and autobiographies. This role involved editing and ensuring the accuracy of content, further enhancing her skills in attention to detail and quality management.