Madison Maze
About Madison Maze
Madison Maze serves as the Head of Technical Support at MarketMuse, where she has worked since 2021. With a diverse background in customer support and game design, she has held various roles in the tech industry, including positions at TechTarget, Blizzard Entertainment, and Apple.
Current Role at MarketMuse
Madison Maze serves as the Head of Technical Support at MarketMuse, a position she has held since 2021. In this role, she leads the technical support team, ensuring effective assistance for users and addressing technical inquiries. Her tenure at MarketMuse reflects her growth within the company, where she has transitioned through various roles, demonstrating her expertise in customer support and technical operations.
Previous Experience at MarketMuse
Prior to her current role, Madison Maze held multiple positions at MarketMuse, including Director of Customer Success from 2016 to 2018 and Training Coordinator and Help Desk Facilitator from 2020 to 2021. These roles contributed to her comprehensive understanding of customer needs and technical support processes, allowing her to develop effective strategies for user engagement and support.
Educational Background
Madison Maze has a diverse educational background. She earned a Bachelor of Science in Environmental Politics from Rutgers University, studying from 1997 to 2001. Additionally, she studied Counseling Psychology at the University of Santa Monica from 2004 to 2005. Most recently, she completed a Bachelor of Science in Game Design at Full Sail University from 2018 to 2019, further expanding her expertise in technical and creative fields.
Professional Experience in Customer Support
Madison Maze has extensive experience in customer support roles. Before joining MarketMuse, she worked as an SEO Analyst at TechTarget from 2014 to 2017 and as a Logistics Claim Representative at Apple from 2011 to 2014. Her background includes working as a Game Master at Blizzard Entertainment from 2008 to 2010, where she developed skills in user interaction and support within the gaming industry.
Geographic Experience and Adaptability
Madison Maze has worked in various geographic locations across the United States, including Massachusetts, Georgia, Texas, and California. This experience highlights her adaptability and ability to navigate different work environments. Her diverse professional background supports a broad network and a comprehensive understanding of regional market dynamics.