Sarah Black
About Sarah Black
Sarah Black is a Quality Assurance Manager with extensive experience in call center operations and compliance. She has worked at Marketopia since 2018 and previously held various roles at SOUTHEAST ENERGY CONSULTANTS, LLC and Marketopia.
Current Role as Quality Assurance Manager
Sarah Black has served as the Quality Assurance Manager at Marketopia since 2018. In this role, she oversees the quality assurance processes and ensures compliance with industry standards. Her responsibilities include developing and implementing quality assurance procedures that enhance the efficiency of call center operations. She collaborates with various departments to maintain quality standards across the organization.
Previous Experience at Marketopia
Before her current position, Sarah Black held multiple roles at Marketopia. She worked as a Prospect Engagement Consultant for 7 months in 2017 and later became the Team Lead for Call Center Operations from 2017 to 2018. In these roles, she contributed to the development of quality assurance practices and supported call center professionals, playing a significant role in establishing a robust Quality Assurance and Compliance division.
Experience at Southeast Energy Consultants, LLC
Sarah Black worked at Southeast Energy Consultants, LLC from 2012 to 2017 in various capacities. She began as an Inside Sales Specialist from 2012 to 2013, then served as a Quality Assurance Compliance Specialist from 2013 to 2014. Following this, she was the Manager of Call Center Support from 2015 to 2017. Her experience in these roles contributed to her expertise in quality assurance and compliance.
Education and Training
Sarah Black studied at St. Petersburg College, where she gained foundational knowledge that supports her career in quality assurance and compliance. Her educational background complements her extensive professional experience in managing quality standards in call center operations.