Aimee Moody
About Aimee Moody
Aimee Moody is a Customer Happiness Executive at Marshmallow, where she has worked since 2021. She has a background in customer service and healthcare, with previous roles at The British Army, Alertacall Ltd, and various NHS organizations.
Current Role at Marshmallow
Aimee Moody serves as a Customer Happiness Executive at Marshmallow, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Her responsibilities include addressing customer inquiries, resolving issues, and contributing to the overall customer service strategy of the company. Marshmallow is known for its innovative approach to insurance, and Aimee plays a key role in maintaining its customer-centric ethos.
Previous Experience in Customer Service
Prior to her current role, Aimee Moody worked at Alertacall Ltd as a Call Center Representative from 2020 to 2021. In this position, she developed skills in communication and problem-solving while assisting customers over the phone. Additionally, she served as an Administrative Officer at Greater Manchester Mental Health NHS Foundation Trust for four months in 2021, where she supported administrative functions within the healthcare environment. Her background in customer service has equipped her with valuable experience in managing client relationships.
Background in Healthcare
Aimee Moody has a background in healthcare, having worked as a Healthcare Assistant at Blackpool Teaching Hospitals NHS Foundation Trust from 2015 to 2018. In this role, she provided direct patient care and support, gaining hands-on experience in a clinical setting. Following this, she worked as a B3 Support Assistant at A24 Group from 2018 to 2020, where she continued to develop her skills in healthcare support. This experience has contributed to her understanding of patient needs and the importance of compassionate care.
Educational Background
Aimee Moody studied at the University of Chester, where she earned a Bachelor's degree in Animal Sciences from 2018 to 2021. Her education provided her with a solid foundation in biological sciences and an understanding of animal behavior and welfare. This academic background complements her professional experience, particularly in roles that require attention to detail and a compassionate approach to service.
Military Experience
Aimee Moody has military experience, having served in the University Army Corps from 2020 to 2021 in Liverpool, England. This role involved training and development within a military framework, which contributed to her leadership skills and teamwork abilities. The experience in the Army Corps has likely influenced her approach to customer service and her ability to work effectively in diverse environments.