Anna Collier
About Anna Collier
Anna Collier serves as the Head of Fraud at Marshmallow, where she has worked since 2019. With a background in fraud prevention and technical underwriting, she has developed strategies to combat fraud in the insurance industry and supports the growth of her team.
Current Role at Marshmallow
Anna Collier serves as the Head of Fraud at Marshmallow, a position she has held since 2019. In this role, she is responsible for developing and implementing strategies to combat fraud within the insurance sector. Her work involves close collaboration with analysts, engineers, and data scientists to create innovative solutions aimed at fraud prevention. Anna plays a significant role in scaling the Fraud function sustainably, ensuring that the department can adapt to evolving challenges in the industry.
Previous Experience in Insurance and Fraud Prevention
Before joining Marshmallow, Anna Collier worked at Markerstudy Insurance as a Technical Underwriting and Policy Fraud Support Assistant for three months in 2015. Following this, she served as a Project Administrative Assistant at Water Intelligence International for one month in 2016. Her experience in these roles provided her with foundational knowledge in underwriting and fraud support, which she later applied in her current position.
Experience at Amazon in KYC/AML
From 2017 to 2019, Anna worked at Amazon as a Senior Escalations Specialist focusing on KYC (Know Your Customer) and AML (Anti-Money Laundering). This two-year role in London involved managing escalated cases and ensuring compliance with regulatory requirements. Her experience at Amazon enhanced her expertise in fraud prevention and customer verification processes.
Educational Background in Linguistics
Anna Collier studied at the University of Bristol, where she earned a BA in German and Spanish with a Year Abroad in 2014. Her academic background also includes A-Levels in Spanish, German, and English Literature from Central Sussex College. Additionally, she completed an Erasmus Semester at Universidad Pablo de Olavide, further strengthening her language skills and cultural understanding.
Fraud Prevention Strategy Development
In her role at Marshmallow, Anna has developed a comprehensive fraud-prevention strategy that integrates people, processes, and technology. This strategy is designed to efficiently combat fraud in the insurance industry. She emphasizes the importance of empowering team members within the Fraud department, supporting their professional development and fostering a collaborative work environment.