Annie P.
About Annie P.
Annie P. is a Customer Operations Coach at Marshmallow, where she has worked since 2021. She has a diverse background in customer operations and support roles across various companies and locations.
Work at Marshmallow
Annie P. has been serving as a Customer Operations Coach at Marshmallow since 2021. In this role, she focuses on enhancing customer service processes and training team members to improve operational efficiency. Prior to her current position, she worked as a Customer Operations Specialist at Marshmallow for seven months in 2021 and as a Customer Operations Executive from 2020 to 2021 for nine months. Her experience at Marshmallow highlights her commitment to customer service and operational excellence.
Previous Work Experience
Annie P. has a diverse background in customer operations. Before joining Marshmallow, she worked at Spriggy as a Customer Operations - Fraud for three months in 2020 in Sydney, Australia. She also held positions at Lion as a Corporate Receptionist and at Sydney Water as Concierge and Facilities Management, both for three months in 2019. Additionally, she worked at Garsons as a Customer Services Sales Assistant for six years from 2012 to 2018, and at The Monkeys as a Back of House Coordinator for four months in 2019.
Education and Expertise
Annie P. studied Philosophy at Oxford Brookes University, where she earned a Bachelor of Arts (Hons) from 2014 to 2017. She also attended Esher College from 2012 to 2014. In 2019, she completed an Advanced Diploma in Admin, Secretarial and PA - Level 5 through CPD Courses, achieving a score of 90% or higher. This educational background supports her expertise in customer operations and administrative functions.
Student Ambassador Roles
Annie P. has experience as a Student Ambassador, having worked at both Tilt.com and Headstart AI from 2016 to 2017. During her time at Tilt.com, she served for six months in Oxford, United Kingdom, and at Headstart AI for the same duration. These roles involved representing the organizations and engaging with students, enhancing her communication and leadership skills.